Recent technologies make it easier than ever for startup ventures to bring new products and services to the market.  A website goes up and now its time to start charging a subscription fee, or collecting advertising revenue.  However, who's supporting those new customers?

Historically start-ups offer little to no technical support or customer service.  If they do have so much as a support e-mail box, it's usually the software developers themselves who have to answer those service requests.  If they are busy answering customer inquiries, then they aren't doing what you hired them for: writing code.

New opportunities for outsourcing exist today.  Of course, most people I know don't know companies in India or Africa, or just how much it would cost to hire them if they did know who to talk to.  There are companies in India and Africa which are thriving by providing affordable outsourced customer service.  What does "affordable" mean?  Your business can buy e-mail and help desk based technical support, 9AM-5PM on all weekdays for $500 per month. 

So what does your $500 buy you?  Africa Great Thinkers (AGT), based out of Dar Es Salaam, Tanzania, will provide you with a dedicated, full time technical support staff to support your business during regular business hours, in your time zone.  You can buy additional coverage if you're willing to pay for it.  AGT will also monitor your web based trouble ticket / help desk and respond to tickets, and keep an eye on your server, paging you if there is a problem.  They have broad band internet and a backup power generator so they can offer you reliable service.  At that price, freeing up your staff so they don't have to be disrupted with customer support inquiries, or growing your business faster by offering some support instead of no support, it's a no brainer. 


You can contact Boniphace Melchades Rutta, President of Africa Great Thinkers at this email address: mrbonnytz@socialnetwork.com or call: +255  22 2460775

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